Frequently Asked Questions
Everything you need to know about shopping at The Alley.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt at our warehouse.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, The Alley ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna.
How should I care for my garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying is best for most of our fabrics.